How Free Credits Work for New Clients
What are free credits?
Every new client receives $20 in free credits automatically upon completing registration. No purchase required. The credits are added to your account and visible in the credits graph on your dashboard.
When do free credits expire?
Free credits expire 30 days from the date you claim them. Any unused balance after that date is automatically removed from your account. There is no extension or rollover.
How are free credits spent?
When you list a task, the platform deducts credits based on the Genie's hourly rate and the hours agreed upon. Free credits are always spent first — your paid subscription credits are only touched once your free credit balance runs out.
Here's how the deduction order works:
| Your credit situation | What happens |
|---|---|
| Free credits only | Free credits are deducted. Paid credits untouched. |
| Free credits + paid credits | Free credits deducted first, then paid credits cover any remainder. |
| Free credits insufficient, paid credits available | Remaining free credits used first, then paid credits cover the gap. |
| No credits at all | Task cannot be listed. |
If your balance is too low to list a task, you'll see an "Insufficient credits to list this task" error and the task will stay in Draft until you have enough credits.
Which Genies can I hire with free credits?
Free credits can be used to hire Genies across all experience levels. The deduction rate follows the same rates as the Pay-As-You-Go plan — so the more experienced the Genie, the more credits are consumed per hour.
For a full breakdown of plan rates and how credits are calculated per Genie tier, see the RemoteGenies pricing page.
Where do I see my free credit balance?
Log in to your dashboard. Your credit balance — including any remaining free credits — is displayed in the credits graph.
Quick answers
Do I need to do anything to receive free credits? No. They are automatically added when your registration is complete.
Can I withdraw free credits as cash? No. Credits are non-refundable and cannot be converted to cash.
What happens if my free credits expire before I use them? They are removed from your account. They cannot be reinstated or converted.
Can I use free credits alongside a paid plan? Yes. Free credits are spent first. Your paid plan credits remain unaffected until the free balance is exhausted.
Does getting a subscription change how free credits work? No. Whether or not you have an active subscription, free credits are consumed first and hiring limitations still apply based on your current plan status.
