Billing & Credits
Plans, credit deductions, invoicing, and payments.
6 articles
RemoteGenies Policies: Payments, Disputes, Credits & Support
This article covers how payments, credits, disputes, privacy, and support work on RemoteGenies. These are confirmed platform policies. Payment Protection Escrow RemoteGenies uses e...
How Free Credits Work for New Clients
What are free credits? Every new client receives $20 in free credits automatically upon completing registration. No purchase required. The credits are added to your account and vis...
How to Top Up Your Credits
How to Top Up Your Credits Credits are the currency you use to hire Genies on RemoteGenies. When your balance runs low, you can top up directly from your account without changing y...
How Credits Are Deducted for Tasks
Credits are the currency you use on RemoteGenies to pay for your Genie's time. The amount deducted depends on three things: the Genie's experience level, the hourly rate tied to th...
How to Close Your RemoteGenies Client Account
How to Close Your RemoteGenies Client Account Before You Close Your Account Settle any active tasks Do not request account closure while tasks are still in progress, pending review...
Refund Policy for Unused Credits
Refund Policy for Unused Credits Credits on RemoteGenies are nonrefundable. They cannot be converted to cash, transferred, or redeemed for any form of payment outside the platform....
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