Dispute Handling Policy: What Clients and Genies Need to Know
How Disputes Work on RemoteGenies
Once a task is marked as Completed, a 7-day holding period begins. During this window, the client can review the final output and, if there are issues, change the task status to Dispute.
The 7-Day Holding Period
- After a task is marked Completed, the client has 7 calendar days to raise a dispute or request revisions.
- You can track the holding period via the Task Holding Period card on the right-hand side of the task page.
- If no dispute is raised within 7 days, the task is automatically locked as Completed — no further status changes or requirement updates can be made.
- Once locked, disputes cannot be initiated retroactively.
For Clients: How to Raise a Dispute
- Go to the task in your dashboard.
- Confirm the task is still within the 7-day holding window (check the Task Holding Period card).
- Change the task status to Dispute.
- Provide details on what was not delivered or what needs to be corrected.
- Your Project Coordinator will review the dispute and coordinate next steps.
Act promptly. Once the 7-day window closes, the task locks and payment is released to the Genie. You will not be able to raise a dispute after that point.
For Genies: What Happens During a Dispute
- Your payment is held until the dispute is resolved — funds will not be released to your wallet while a dispute is active.
- Notify your Project Coordinator immediately through GenieChat.
- Provide all relevant files, time logs, and communication records to support your case.
- The Coordinator will mediate between you and the client and determine next steps.
What Happens After the 7 Days
| Scenario | Outcome |
|---|---|
| Client raises a dispute within 7 days | Task enters Dispute status; Coordinator reviews and mediates |
| No dispute raised within 7 days | Task auto-locks as Completed; payment released to Genie |
| Dispute raised after 7 days | Not possible — task is locked and cannot be reopened |
Role of the Project Coordinator
Your Project Coordinator is the mediator in any dispute. They will:
- Review the task requirements and submitted output
- Gather information from both the client and the Genie
- Recommend a resolution
All dispute communication should go through the platform. Do not attempt to resolve disputes through off-platform contact.
Important Reminders
- Clients: Review all deliverables as soon as the task moves to Completed. Seven days goes quickly.
- Genies: Keep your time logs and deliverable records accurate and accessible throughout the task.
- Both parties: Once the task locks after 7 days, the decision is final. There is no retroactive dispute process.
