RemoteGenies Policies: Payments, Disputes, Credits & Support

This article covers how payments, credits, disputes, privacy, and support work on RemoteGenies. These are confirmed platform policies.

Payment Protection (Escrow)

RemoteGenies uses escrow protection. When you fund a task, your money is held safely and the Genie is paid only once you approve the completed work. This protects both sides: you don't release funds until you're satisfied, and the Genie has assurance the funds are committed.

Disputes and Revisions

If the work doesn't meet expectations, you can request revisions or open a dispute within 7 days of task completion. Our support team reviews both sides and helps resolve the issue fairly. If a dispute is valid, escrow funds can be refunded or the task reassigned.

Credit Expiry

How long your credits last depends on your plan:

• Pay As You Go: credits expire 30 days after purchase.

• Monthly plans (Advanced and Top-tier): unused credits roll over for up to 4 months.

• Yearly plans (Advanced and Top-tier): unused credits roll over for up to 6 months.

Once the rollover window passes, unused credits are removed from your balance.

Topping Up Credits

You can top up credits on an existing plan. A Pay As You Go balance has a single expiry date covering the whole balance. When you top up, the new credits are added to your remaining credits and the entire balance takes a new expiry date of 30 days from the date of that top-up. Topping up therefore extends the life of credits you already hold.

Example: you buy $100 on August 1 expiring August 31. On August 25 you have $50 left and top up $100. Your balance is $150 and all of it expires 30 days from August 25.

For subscription plans, an upgrade or downgrade moves the balance to the expiry date of the new subscription.

Invoices and Billing Records

All purchases and subscriptions generate downloadable invoices, available in your Billing dashboard. You can review your purchase history and download records there anytime.

Genie Inactivity

If a Genie stops responding or a task is abandoned, report it to our support team. We'll step in to help — escrow funds can be refunded or the task reassigned to a new Genie so your work still gets done.

Privacy and Confidentiality

Communications and payments happen inside the secure RemoteGenies platform. Both clients and Genies agree to confidentiality and non-disclosure under our platform policies when they register. Your project details and information stay within the platform.

Communicating with Genies

You can chat with Genies and conduct interviews inside the platform using GenieChat before and during a task. This keeps your conversations, files, and project history in one place.

Getting Support

You can reach our team in a few ways:

• Email: support@remotegenies.com

• In-app support widget (chat with our team directly)

• Help Center: https://help.remotegenies.co/ for step-by-step guides

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These policies are current as of August 2026. For account-specific questions, contact support@remotegenies.com.