Credits & Free Balance
How credits work, deductions, and free credit rules.
11 articles
How Credits Are Deducted for Tasks
Credits are the currency you use on RemoteGenies to pay for your Genie's time. The amount deducted depends on three things: the Genie's experience level, the hourly rate tied to th...
Cancellation Policy for Clients
Cancellation Policy for Clients This article covers two types of cancellations: task cancellations and interview meeting cancellations. Each has its own rules. Task Cancellations N...
Advanced Monthly Plan: Pricing, Credits, and How It Works
Advanced Monthly Plan The Advanced Monthly Plan is a recurring monthly subscription that gives you a fixed credit balance each billing cycle, access to entrylevel and intermediate ...
Top-Tier Monthly Plan: Pricing, Credits, and What's Included
TopTier Monthly Plan The TopTier Monthly Plan gives you exclusive access to genies with 7+ years of experience, a dedicated Project Coordinator, and a recurring monthly subscriptio...
Understand the Dispute Process: How and When to Raise a Dispute on a Completed Task
The short version Once a task is marked Completed, you have 7 calendar days to raise a dispute. After that window closes, the task locks permanently and payment is released to the ...
How to Close Your RemoteGenies Client Account
How to Close Your RemoteGenies Client Account The Jira tickets provided do not contain a defined selfserve account closure flow for clients. Based on available information, here is...
How Currency and Credits Work on RemoteGenies
The short version All transactions on RemoteGenies are processed in USD. The platform uses credits denominated in USD as its internal unit for paying Genies. There are no separate ...
Payment Methods Supported on RemoteGenies
Payment Methods Supported on RemoteGenies This article covers how clients fund their accounts and how Genies receive their earnings. For Clients: Paying Into the Platform RemoteGen...
Refund Policy for Unused Credits
Refund Policy for Unused Credits Credits on RemoteGenies are nonrefundable. They cannot be converted to cash, transferred, or redeemed for any form of payment outside the platform....
How Pay-As-You-Go Works: Credits, Pricing, and Hiring Rules
What is PayAsYouGo? PayAsYouGo PAYG is a flexible, nosubscription option. Instead of a recurring plan, you purchase a block of credits upfront, use them to hire Genies, and only pa...
Genie Tier Levels: What They Mean and Who You Can Hire
Genie Tier Levels: What They Mean and Who You Can Hire Every Genie on RemoteGenies is prevetted and placed into one of three tiers based on their years of experience. Your plan det...
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