Credits & Free Balance
How credits work, deductions, and free credit rules.
12 articles
RemoteGenies Policies: Payments, Disputes, Credits & Support
This article covers how payments, credits, disputes, privacy, and support work on RemoteGenies. These are confirmed platform policies. Payment Protection Escrow RemoteGenies uses e...
How Free Credits Work for New Clients
What are free credits? Every new client receives $20 in free credits automatically upon completing registration. No purchase required. The credits are added to your account and vis...
How to Top Up Your Credits
How to Top Up Your Credits Credits are the currency you use to hire Genies on RemoteGenies. When your balance runs low, you can top up directly from your account without changing y...
Request or Add Extra Time to an In-Progress Task
Request or Add Extra Time to an InProgress Task There are two ways additional time can be added to an inprogress task: 1. Genie requests more time — the Genie submits a time extens...
RemoteGenies Pricing: Monthly and Yearly Plans
RemoteGenies offers five ways to pay: Pay As You Go for oneoff tasks, Advanced and Toptier plans on a Monthly basis, and Advanced and Toptier plans on a Yearly basis. Yearly plans ...
How Credits Are Deducted for Tasks
Credits are the currency you use on RemoteGenies to pay for your Genie's time. The amount deducted depends on three things: the Genie's experience level, the hourly rate tied to th...
Understand the Dispute Process: How and When to Raise a Dispute on a Completed Task
The short version Once a task is marked Completed, you have 7 calendar days to raise a dispute. After that window closes, the task locks permanently and payment is released to the ...
How to Close Your RemoteGenies Client Account
How to Close Your RemoteGenies Client Account Before You Close Your Account Settle any active tasks Do not request account closure while tasks are still in progress, pending review...
How Currency and Credits Work on RemoteGenies
The short version All transactions on RemoteGenies are processed in USD. The platform uses credits denominated in USD as its internal unit for paying Genies. There are no separate ...
Payment Methods Supported on RemoteGenies
Payment Methods Supported on RemoteGenies This article covers how clients fund their accounts and how Genies receive their earnings. For Clients: Paying Into the Platform RemoteGen...
Refund Policy for Unused Credits
Refund Policy for Unused Credits Credits on RemoteGenies are nonrefundable. They cannot be converted to cash, transferred, or redeemed for any form of payment outside the platform....
Genie Tier Levels: What They Mean and Who You Can Hire
Genie Tier Levels: What They Mean and Who You Can Hire Every Genie on RemoteGenies is prevetted and placed into one of three tiers based on their years of experience. Your plan det...
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