When and How You Get Paid as a Genie
When your earnings land in your wallet
After you complete a task, the client has 7 calendar days to review the work. If they approve it — or if no action is taken — the task is automatically approved at the end of that window. Once approved, your earnings are added to your Genie Wallet and you'll receive an email notification confirming the amount and which task it came from.
You can track your balance and transaction history anytime under Home → Genie Wallet on your dashboard.
Understanding your wallet tabs
| Tab | What it shows |
|---|---|
| All | Your complete transaction history |
| Incoming Revenue | Earnings from tasks still in progress or within the 7-day review window — not yet withdrawable |
| Wallet | Approved funds available for payout |
| Pending | Payout requests you've submitted that are under review |
| Released | Payouts already processed and sent to your chosen method |
| Cancelled | Payout requests that were cancelled |
You can only request a payout from funds in the Wallet tab. Anything still in Incoming Revenue is not yet available.
How to request a payout
- Log in to your RemoteGenies account.
- Go to Genie Wallet → Request Payout.
- Fill out the payout request form:
- First Name & Last Name — pre-filled from your profile
- Date Requested
- Email Address — where your confirmation will be sent
- CC Email Address — optional
- Payment Method — choose Bank or E-wallet
- Bank: Account Holder Name, Choose Bank, Account Number
- E-wallet (GCash / Maya): Account Holder Name, Choose E-Wallet, Account Number (starts with 63), Address (city/municipality)
- Enter the amount you want to withdraw. Minimum payout is $10 USD.
- Review the payout summary before confirming. It will show:
- Amount to be converted at the current exchange rate
- Fixed deduction fee
- Variable deduction fee
- VAT on fees (if applicable)
- Total payout in PHP
- Click Request Payout to submit.
Once your request is approved, you'll receive a confirmation email. Funds will be processed shortly after approval.
Available payment methods
- Bank transfer
- E-wallet — GCash or Maya
Make sure your account details are accurate before submitting. Incorrect information can result in delays or failed transfers.
When payouts can be delayed
Your payout may be delayed if:
- There is an active dispute on the related task
- A fraud or policy review is in progress
- Your payout account details are incorrect or incomplete
If your payout bounces back from the payment processor, the status will be updated to Cancelled in your wallet so you can resubmit with corrected details.
Frequently asked questions
What is the minimum payout amount? The minimum is $10 USD.
Can I see a receipt for my payout? Yes. A payout receipt is available for download from your wallet after your request is processed.
What if my payout request is cancelled? If a payout is returned or cancelled by the payment processor, your wallet status will reflect this. You can submit a new request with corrected details.
Where do I go if something looks wrong? Open a support request directly — don't wait. The sooner you flag it, the faster it gets resolved.
