Frequently Asked Questions for Genies
Everything you need to know about working on RemoteGenies as a Genie — from getting started to getting paid.
Getting Started
What is RemoteGenies?
RemoteGenies is a freelance marketplace built to connect pre-vetted Filipino freelancers (called Genies) with clients worldwide. The platform focuses on task-based hiring — clients post a task, matched Genies submit proposals, and a dedicated Project Coordinator oversees delivery. Every Genie goes through a strict vetting process before being allowed to work on client tasks.
How do I apply as a Genie?
You can apply as a Genie through the platform. The application includes profile creation, a skills assessment, and an internal admin review. The process typically takes 3–5 business days.
What happens after I apply?
After you submit your application, the admin team reviews your profile, skills assessment results, and background information. If approved, you'll gain access to the platform and can begin receiving task invitations and browsing available tasks.
Account Management
How do I navigate the platform after logging in?
When you log in, you'll land on your Genie Dashboard. There is a guided walkthrough available to help you get familiar with the dashboard and the task page. If you missed the walkthrough, you can access onboarding guidance through the platform's help prompts.
Where can I find my wallet and earnings?
Go to Home → Genie Wallet from your left menu. Your wallet shows:
- All — complete transaction history
- Incoming Revenue — payments from tasks still in progress, not yet available for withdrawal
- Wallet — approved funds available for payout
- Pending — payout requests under review
- Released — payouts already processed and sent
- Cancelled — payout requests that were cancelled
Profile Management
How is my hourly rate determined?
Your rate is set during the pre-vetting process and takes into account:
- Experience level — Entry Level (0–3 years), Mid Level (3–5 years), Expert Level (5+ years)
- Skill demand and market benchmarks — rates are aligned to competitive Filipino freelancer market rates in your skill category
- Platform evaluation and AI analysis — your assessment results, past performance, and client ratings are factored in
- Specializations — rare or in-demand skills may place your rate higher within your level bracket
The rate shown on your profile is your gross hourly rate. The platform applies a service fee, and the remaining percentage is your net earnings per billed hour.
Can my rate be adjusted?
Yes. Rates can be reviewed after consistently high performance and positive reviews, when you upskill or add certified expertise, or based on changes in market demand. To request a rate review, go to your dashboard and submit through the Rate Review Process. You can also send a message to the support team.
Can clients message me directly?
Yes. Clients can send you a direct message through the platform, typically from your Genie profile or the search results page.
Task Discovery
How does the task matching process work?
When a client posts a task, the system matches it to Genies whose skills and rates fit the client's requirements. You may:
- Receive an invitation to bid on the task, or
- See the task appear in your available tasks list
From there, you can submit a proposal that includes your estimated hours and a short pitch. If the client selects you, the task is assigned and you'll gain access to communication tools to begin work.
How does the search algorithm work?
Genies with completed profiles are prioritized in search results. Star ratings are only displayed for Genies who have received previous client ratings — profiles with no rating history won't show stars.
Payment and Finances
How much do I earn per task?
You receive 70% of the task's total payment in USD after the task is successfully completed and approved by the client. RemoteGenies retains 30% as the platform service fee.
When do my earnings become available?
After you complete a task, the client has 7 calendar days to review the work. If the client approves — or takes no action — the task is automatically approved after 7 days. Once approved, your earnings move from Incoming Revenue to Wallet and are available for payout.
How do I request a payout?
- Log in to your RemoteGenies account
- Go to Genie Wallet → Request Payout from the left menu
- Fill out the payout request form:
- First Name & Last Name (as registered on your payout account)
- Email Address (for payout confirmation)
- CC Email Address (optional)
- Account Holder Name (exactly as it appears in your PayPal, Wise, or bank account)
- Account Number (for bank transfers)
- Payment Method — PayPal, Wise, or Bank Transfer
- Payout Amount (USD)
- Review the payout summary, which shows deduction fees, VAT on fees (if applicable), and the total converted amount
- Click Request Payout to submit
What are the payout cut-off schedules?
- Requests must be submitted by Thursday, 11:59 PM PST during designated payout weeks
- Payouts are processed the following Friday
- Requests submitted after the cut-off are processed in the next payout cycle
What do I need to complete before my first payout?
Before your first withdrawal, you must submit:
- A government-issued ID
- A selfie verification
Your payout will remain in Pending status until verification is approved.
When can payouts be delayed?
Payouts may be delayed if:
- There is an active dispute on a task
- Fraud or policy violations are under review
RemoteGenies Web App
Where can I find platform guides and walkthroughs?
The platform includes built-in dashboard and task page walkthroughs. You can also visit the Help Center for articles covering tasks, payments, disputes, and more. The Jinni chat widget is available 24/7 for live assistance.
Trust and Safety
How does RemoteGenies maintain quality and accountability?
Every task comes with a dedicated Project Coordinator who manages communication, progress tracking, and deadlines. The vetting process ensures only qualified Genies are on the platform. Clients and Genies are both held to platform policies, and disputes are reviewed before payouts are affected.
General FAQs
Where can I find more FAQs?
Visit the FAQ for Genies page on the website. Topics are filterable by category including Getting Started, Account Management, Genie Tools, Payment and Finances, Payment Support, Profile Management, RemoteGenies Web App, Task Discovery, and Trust and Safety.
How do I contact support?
You can reach the support team at info@remotegenies.com or chat with Jinni directly on the Help Center.
