Help for Genies
Everything about joining RemoteGenies, building your profile, bidding on tasks, getting paid, and working with clients.
26 articles
RemoteGenies Policies: Payments, Disputes, Credits & Support
This article covers how payments, credits, disputes, privacy, and support work on RemoteGenies. These are confirmed platform policies. Payment Protect…
Frequently Asked Questions for Genies
Frequently Asked Questions for Genies Everything you need to know about working on RemoteGenies as a Genie — from getting started to getting paid. ---…
Request or Add Extra Time to an In-Progress Task
Request or Add Extra Time to an In-Progress Task There are two ways additional time can be added to an in-progress task: 1. Genie requests more time —…
Get Re-Hired by the Same Client
Can a client hire you again after a completed task? Yes. There is no restriction preventing a client from hiring the same Genie more than once. If a c…
Set or Update Your Availability as a Genie
Managing your availability You can control when you're available for interview bookings by setting your weekly schedule in your account settings. This…
Understand the One-Active-Task Rule as a Genie
Can you work on multiple tasks at once? No. You can only have one active task at a time on RemoteGenies. When a task is assigned to you and set to In …
Genie Wallet & Payout Guide: How to Track Earnings and Request a Payout
Your Genie Wallet Your Genie Wallet is where your earnings land after a task is completed and approved. You can access it from your dashboard: Home → …
Improve Your Chances of Getting Hired on RemoteGenies
Improve Your Chances of Getting Hired on RemoteGenies Clients on RemoteGenies have several ways to find and evaluate Genies before making a hiring dec…
How to Bid for Tasks as a Genie
How to Bid for Tasks as a Genie You can only bid on tasks you've been invited to. Clients must invite at least one Genie before a task is opened for b…
How to Communicate with Clients on RemoteGenies
All communication with clients happens through the built-in chat system on RemoteGenies. Do not move conversations to personal email, WhatsApp, or any…
Sign Up as a Genie on RemoteGenies
How to Register Genie registration on RemoteGenies is a multi-step process designed to verify your identity, capture your skills, and assess your qual…
How the Genie Matching Process Works
How the Genie Matching Process Works When a client posts a task on RemoteGenies, the platform uses a search algorithm to surface the most relevant Gen…
Add or Update Skillsets on Your Genie Profile
Add or Update Skillsets on Your Genie Profile Your skillsets tell clients exactly what you can do. They appear as badges on your profile and are a cor…
Understand How Your Payment Is Calculated as a Genie
Your earnings on RemoteGenies are based on your hourly rate, which is determined by your years of work experience and the client's plan. Here's exactl…
What Happens After You're Hired for a Task
Once a client hires you for a task, here's what to expect at each stage. 1\. You Get Notified You'll receive a notification — both in-app and via emai…
What to Do When a Client Raises a Dispute on Your Task
What a dispute means for you A dispute is when a client is not satisfied with the delivered work and raises a concern before the task is fully closed.…
What Is RemoteGenies (and How It Works for Genies)
RemoteGenies is a freelance marketplace that connects pre-vetted Filipino freelancers — called Genies — with clients worldwide. As a Genie, this is th…
When and How You Get Paid as a Genie
When your earnings land in your wallet After you complete a task, the client has 7 calendar days to review the work. If they approve it — or if no act…
What is RemoteGenies?
RemoteGenies is a Filipino freelance marketplace that connects clients worldwide with pre-vetted Filipino freelancers — called Genies — through a stru…
How Currency and Credits Work on RemoteGenies
The short version All transactions on RemoteGenies are processed in USD. The platform uses credits denominated in USD as its internal unit for paying …
Payment Methods Supported on RemoteGenies
Payment Methods Supported on RemoteGenies This article covers how clients fund their accounts and how Genies receive their earnings. --- For Clients: …
Refund Policy for Unused Credits
Refund Policy for Unused Credits Credits on RemoteGenies are non-refundable. They cannot be converted to cash, transferred, or redeemed for any form o…
Understand the Non-Solicitation Policy: What Clients and Genies Cannot Do Outside the Platform
What the Non-Solicitation Policy Covers RemoteGenies has a non-solicitation rule that applies to both clients and Genies. The purpose is straightforwa…
Dispute Handling Policy: What Clients and Genies Need to Know
How Disputes Work on RemoteGenies Once a task is marked as Completed, a 7-day holding period begins. During this window, the client can review the fin…
Add Subtasks to a Task
Add Subtasks to a Task Subtasks break a main task into smaller, trackable pieces. Both clients and Genies can view subtasks inside the task page. Clie…
What Your Project Coordinator Does at Each Stage of Your Task
What Your Project Coordinator Does at Each Stage of Your Task Every task on RemoteGenies comes with a dedicated project coordinator — assigned automat…
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