Help for Clients
Everything about posting tasks, inviting Genies to bid, credits and billing, disputes, and managing your account.
33 articles
Step 1: Post a Task on RemoteGenies
Post a Task on RemoteGenies Posting a task is how you tell the platform what you need done. Fill in the form accurately — the more detail you give, th…
Step 2: Invite Genies to Bid on Your Task
Overview After you fill in your task details, you must invite at least one Genie before your task can go live. This step happens directly inside the t…
Step 3: Review Bids & Choose Your Genie
Once your task is open for bids and Genies start applying, you can review all submissions from the Applicants tab and hire the right person directly f…
Step 4: Collaborate With Your Genie and Project Coordinator in GenieChat
GenieChat is your central workspace once a Genie is assigned to your task. All communication, files, and project updates live here — shared between yo…
Step 5: Track Progress While Your Genie Works
Your Task Page is the single place to monitor everything while your Genie is working — status, hours logged, subtasks, files, chat, and the full activ…
Step 6: Review Output & Approve Task
This is the final step in the task lifecycle. Once your Genie submits their output, you review it, request changes if needed, approve it, and leave fe…
RemoteGenies Policies: Payments, Disputes, Credits & Support
This article covers how payments, credits, disputes, privacy, and support work on RemoteGenies. These are confirmed platform policies. Payment Protect…
How Free Credits Work for New Clients
What are free credits? Every new client receives $20 in free credits automatically upon completing registration. No purchase required. The credits are…
How Many Genies You Can Invite and Hire
How Many Genies You Can Invite and Hire There are two separate limits to know: how many Genies you can invite to bid on a task, and how many top-tier …
Client FAQ: Everything You Need to Know About Hiring on RemoteGenies
Client FAQ: Everything You Need to Know About Hiring on RemoteGenies Answers to the most common questions from clients — covering getting started, hir…
How to Top Up Your Credits
How to Top Up Your Credits Credits are the currency you use to hire Genies on RemoteGenies. When your balance runs low, you can top up directly from y…
Set Up a Recurring Task
Set Up a Recurring Task If you have a task that repeats on a regular schedule — weekly reports, monthly content updates, recurring admin work — you ca…
Approve or Reject a Genie's Time Extension Request
When a Genie needs more time to complete a task, they can submit a request for additional time. As the client, you decide whether to approve or reject…
Register as a Client on RemoteGenies
How to create your client account Go to the client registration pagehttps://app.remotegenies.com/register?membertype=client and fill out the registrat…
Request or Add Extra Time to an In-Progress Task
Request or Add Extra Time to an In-Progress Task There are two ways additional time can be added to an in-progress task: 1. Genie requests more time —…
RemoteGenies Pricing: Monthly and Yearly Plans
RemoteGenies offers five ways to pay: Pay As You Go for one-off tasks, Advanced and Top-tier plans on a Monthly basis, and Advanced and Top-tier plans…
How Credits Are Deducted for Tasks
Credits are the currency you use on RemoteGenies to pay for your Genie's time. The amount deducted depends on three things: the Genie's experience lev…
Understand the Dispute Process: How and When to Raise a Dispute on a Completed Task
The short version Once a task is marked Completed, you have 7 calendar days to raise a dispute. After that window closes, the task locks permanently a…
Understand How the Bidding Process Works as a Client
How the Bidding Process Works When you post a task on RemoteGenies, qualified Genies submit bid proposals for you to review. Here's how the full proce…
How to Close Your RemoteGenies Client Account
How to Close Your RemoteGenies Client Account Before You Close Your Account Settle any active tasks Do not request account closure while tasks are sti…
Book a 15-Minute Discovery Call with a Genie (or with RemoteGenies)
Book a 15-Minute Discovery Call There are two types of 15-minute calls available to clients on RemoteGenies: 1. A call with a RemoteGenies representat…
Rate and Review Your Genie After a Task Is Completed
Once a task is marked as Completed, you'll be prompted to leave feedback on your Genie's performance. Your rating gets displayed on the Genie's profil…
Save and Manage Your Favorite Genies
Save and Manage Your Favorite Genies Your Favorites list lets you bookmark Genies you want to work with again or keep on your shortlist for future tas…
How RemoteGenies Protects Your Privacy and Data
How RemoteGenies Protects Your Privacy and Data Your data — personal, business, and project-related — is governed by formal agreements and platform co…
What is RemoteGenies?
RemoteGenies is a Filipino freelance marketplace that connects clients worldwide with pre-vetted Filipino freelancers — called Genies — through a stru…
How Currency and Credits Work on RemoteGenies
The short version All transactions on RemoteGenies are processed in USD. The platform uses credits denominated in USD as its internal unit for paying …
Payment Methods Supported on RemoteGenies
Payment Methods Supported on RemoteGenies This article covers how clients fund their accounts and how Genies receive their earnings. --- For Clients: …
Refund Policy for Unused Credits
Refund Policy for Unused Credits Credits on RemoteGenies are non-refundable. They cannot be converted to cash, transferred, or redeemed for any form o…
Understand the Non-Solicitation Policy: What Clients and Genies Cannot Do Outside the Platform
What the Non-Solicitation Policy Covers RemoteGenies has a non-solicitation rule that applies to both clients and Genies. The purpose is straightforwa…
Dispute Handling Policy: What Clients and Genies Need to Know
How Disputes Work on RemoteGenies Once a task is marked as Completed, a 7-day holding period begins. During this window, the client can review the fin…
Add Subtasks to a Task
Add Subtasks to a Task Subtasks break a main task into smaller, trackable pieces. Both clients and Genies can view subtasks inside the task page. Clie…
What Your Project Coordinator Does at Each Stage of Your Task
What Your Project Coordinator Does at Each Stage of Your Task Every task on RemoteGenies comes with a dedicated project coordinator — assigned automat…
Genie Tier Levels: What They Mean and Who You Can Hire
Genie Tier Levels: What They Mean and Who You Can Hire Every Genie on RemoteGenies is pre-vetted and placed into one of three tiers based on their yea…
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